I am currently in the process of setting up a platinum membership but have a few questions and concerns that I cannot find the answers to anywhere on the site...
1. How much will my credit card be billed when I first sign up?
2. Is the first month free? ... If I cancel within the first 14 days will my credit card be billed for any amount?
3. How do I cancel after the first 6 months if I am not satisfied
4. Will I be billed monthly (or all at once for 12 months)
5. What is the cancellation policy.
It's mainly my parents that are concerned and I would really like to use the site to its full capability.
If anyone could answer any of these questions with correct information (preferably Scott) I would appreciate it.
XXXX
Hey JNat26,
No worries my friend I got you covered :)
- if you use the promo code: FREEFITNESS you will be charged nothing
- If you use the promo code and cancel (downgrade to GOLD) before the 30 days is up you will be charged nothing.
- You cancel by going to MY LOCKER -> MY ACCOUNT and downgrading to GOLD.
- You will be billed 7.99 monthly
- No policy, cancel anytime.
I hope you enjoy the website! I will be starting my LIVE vLogs soon for platinum members only! Hope to see you there!! #HTH
so i am trying via facebook if you allow me plz. Let me explain. I was fooling on my account and I change my platinum membership to gold and i saw too late that it was going to stop all my advantage at that moment (this part is my bad, should have read and i can deal with it). I had pay for my month on september 13. When I notice i didn't had access to my workout program (12 week home challenge) i realized i had loss my platinum privileges already so i go back to switch it to Platinum again charging my a hole new month upfront (september 18). But when i try to log in again on the next day (september 19), my membership was again back to gold but this time i touched nothing, i don't understand. Can anyone help me?
